Quick Check

1. Think of someone in your organization who you trust with high-stakes decisions. Do they have stakes (something to lose if they act badly)? Could you hold them accountable? How much context do they have? How long has that trust been building?

2. Describe a situation where you were asked to execute a task, but having context about why it mattered actually changed how you did it.

3. In your current work, are there decisions where accountability is unclear? Who would be held responsible if something went wrong?

Next: The New Trust Demand