The Mindset Shift

When you use AI in a workflow, stop thinking of it as a tool you're using. Think of it as a capability you're adding to your automation.

You wouldn't think of a spreadsheet as "what does the spreadsheet tool do?" You'd think of it as: "What role does a spreadsheet play in my workflow?" Same with AI. It's not "ChatGPT in my workflow." It's "I need this automation to classify incoming emails, so I'll add an AI classification step."

It's infrastructure. It's boring. It's reliable. It does the same thing every time. And that's exactly what you want from a workflow.